Cancellations & Appointments:
As a courtesy to our guests and stylists, appointments must be canceled within 24 hours to avoid a cancellation fee of 50% of the scheduled service. Your appointment time is reserved for you - should you need to make any changes to your scheduled service, please notify us within 24 hours to avoid a fee. (For example, if you’re scheduled for a highlight but only need a haircut, please let us know so we can adjust your time accordingly.) While we will always do our best to accommodate our clients, if you are 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. No-shows or appointments canceled at or after the start time of your service will be charged a cancellation fee off 50% the service scheduled.
Returns:
Bumble and Bumble products may be returned or exchanged within 30 days of purchase. Products must be 3 quarters full.
Adjustments:
Our top priority is making sure our clients leave the salon feeling confident and beautiful. To ensure each one of our guests satisfaction, we make sure all of our stylists are up to date on all of the latest techniques and trends through continuous advanced education. All of our services are non-refundable, however if you should you need any adjustments to your hair, we proudly offer complimentary adjustment appointments within 10 days of your original service.
Educational Services:
An educator may be present during your service (For Apprentices, New Talent, & Junior Stylists). Should you need any adjustments to your hair, we offer complimentary adjustment appointments within 10 days of your first service, with your original stylist.
Children:
For the safety of your little ones, we kindly ask that children under 13 be accompanied by an adult at all times. Guardians must be present for the consultation portion of all services for children under 18.
Code of Conduct:
At Cloud 9 Salon Spa, we are dedicated to creating a safe space for all our clients, stylists, and staff. To ensure a harmonious and enjoyable experience for everyone, we kindly request your cooperation in adhering to the following code of conduct: Kindness and Respect: Our stylists and scheduling coordinators are here to provide you with excellent service and assist you with your haircare needs. Please treat them with the same kindness and respect that you would expect. Abusive behavior, such as swearing, insults, and uninvited advances are not acceptable and disrupt the safe space we aim to create. Punctuality: We understand that life can be unpredictable, but we request your commitment to arrive on time for your appointments. Being punctual not only respects your time but also helps us manage our schedule effectively, ensuring that we can provide a relaxing experience that meets the needs of all our clients and allows our stylists to do their best work. Effective Communication: If you are not satisfied with your hair service or salon experience, we kindly ask that you communicate your concerns in a respectful and constructive manner. Yelling, insulting, or belittling our stylists will not solve the issue and will only create an uncomfortable experience for everyone involved. By adhering to this code of conduct, you help us maintain a safe and nurturing environment at Citrus for both team members and salon guests alike.
Thank You!
Thank you for choosing us as your salon, and we look forward to serving you. For questions and feedback you can email us at info@cloudninespa.com